Robin Mann

Massey University

Dr Robin Mann is Head of the Centre for Organisational Excellence Research, Massey University, New Zealand, www.coer.org.nz, Chairman of the Global Benchmarking Network, www.globalbenchmarking.org, Co-Founder of BPIR.com Limited, www.bpir.com – a best practice website resource, Founder of the International Best Practice Competition and Organisation-Wide Innovation Award, www.bestpracticecompetition.com and Founder of the TRADE Best Practice Benchmarking Methodology which was initially developed for the New Zealand Benchmarking Club. The TRADE methodology is the cornerstone of the Dubai Government Excellence Program’s “Dubai We Learn” initiative whereby Dr Robin Mann has overseen 24 benchmarking projects since 2015. Dr Robin Mann serves as a Business Excellence Advisor to many countries and was awarded the Harrington/Ishikawa Medal in 2011 for contributions to the advancement of quality in the Asia Pacific region. Dr Mann is originally from the UK where he obtained his PhD in TQM at Liverpool University in 1992.

Contact Details

Dr Robin Mann, Centre for Organisational Excellence Research, Massey University, Private Bag 11 222, Palmerston North, New Zealand. Email: r.s.mann@massey.ac.nz, www.coer.org.nz.

All Sessions by Robin Mann

  • Day 1

    March 19th, 2019

  • 1115  - 1215
    Research conducted by the Centre for Organisational Excellence Research (COER) has revealed that at least 73 countries actively promote business excellence with 55 countries having a national business excellence award. This presentation will describe the importance of business excellence from a national perspective and state the health of the business excellence movement worldwide. The presentation will include examples of initiatives that are being undertaken in other countries such as Singapore and the UAE that have enabled business excellence principles to become widely adopted and flourish. It will describe the initiatives being introduced into Tonga to build Business Excellence into government operations. Finally, it will summarise a research project called “Excellence Without Borders” that is supported by the GEM Council (the council that consists of members of the major business excellence frameworks) that aims to identify best practices in national business excellence strategies. The presentation aims to stimulate discussion on how New Zealand can learn from other countries to create a vibrant nation-wide business excellence culture. Robin will be joined by Massey University PhD Scholar Saad Ghafoor, who will give a 15-minute presentation on his research of 30+ countries on how they are engaging organisations on the excellence journey. His research has the support of the GEM Council.
    Where
    Exhibition Hall

  • 1400  - 1445




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Robin Mann