NZBEF & NZOQ Performance Excellence Conference

Celebrating an integrated approach to organisational performance

March 19 & 20, 2019 – Auckland, New Zealand
Email beryl.oldham@nzbef.org.nz for more information
Register by January 18th, 2019 to secure your place at the Earlybird rate

Speakers

Anthony Stephenson

Anthony Stephenson

IQM Group
Bernard Powell

Bernard Powell

Premier Group International
Carew Hatherley

Carew Hatherley

IQM Group
Cynthia Payne

Cynthia Payne

Anchor Excellence
Darren Evans

Darren Evans

Air New Zealand

Dawn Ringrose

Dawn Ringrose

Organizational Excellence Specialists
Dianne Gibert

Dianne Gibert

Certex International
Joe Hollander

Joe Hollander

Master of Ceremonies
Jorge J Román

Jorge J Román

Dubai Police
Keith Phillips

Keith Phillips

QLBS

Michael Voss

Michael Voss

PYXIS
Mike McLean

Mike McLean

McLean Management Consultants
Ravi Fernando

Ravi Fernando

Thrive+
Robin Mann

Robin Mann

Massey University

Schedule

Waipuna Hotel & Conference Centre, 58 Waipuna Rd, Mt Wellington, Auckland 1060, New Zealand
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  • Day 1

    March 19th, 2019

  • Carew Hatherly and Tony Stephenson will co-present this topic.

  • Research conducted by the Centre for Organisational Excellence Research (COER) has revealed that at least 73 countries actively promote business excellence with 55 countries having a national business excellence award. This presentation will describe the importance of business excellence from a national perspective and state the health of the business excellence movement worldwide. The presentation will include examples of initiatives that are being undertaken in other countries such as Singapore and the UAE that have enabled business excellence principles to become widely adopted and flourish. It will describe the initiatives being introduced into Tonga to build Business Excellence into government operations. Finally, it will summarise a research project called “Excellence Without Borders” that is supported by the GEM Council (the council that consists of members of the major business excellence frameworks) that aims to identify best practices in national business excellence strategies. The presentation aims to stimulate discussion on how New Zealand can learn from other countries to create a vibrant nation-wide business excellence culture.
    Where
    Exhibition Hall

  • This session explains how digital technologies are reshaping the way organisations can drive quality, risk, compliance and excellence and achieve continuous improvement through “cloud” monitoring and management. It will show how you can drive excellence across whole business communities such as supply chains and industry clusters and will demonstrate the benefits of benchmarking and how data gathering can lift understanding of the excellence journey. It will feature actual cases: * How, in Australia, a cloud performance improvement platform enables multiple independent business advisories assist Small Business. * How Australian Tourism is building excellence and capacity of services across a vast geography using an on-line advisory service. * How the NZ Food and Beverage sector has started to monitor the whole supply chain to understand risk and improve quality to ensure export.
    Where
    Exhibition Hall

  • Day 2

    March 20th, 2019

  • Did you know that high performing organisations follow a formula for success? The formula is applicable to any size or type of organisation and has been used across sectors for the past 20 years. Unfortunately, only 10% to 20% of the global working population know about it! At this presentation you will learn about this formula and how your organisation can apply it to achieve exceptional results - good governance, trust in leadership, customer delight, employee engagement, continually improving work processes, strong supplier and partner relationships, better utilization of resources, balanced system of measurement, and financial results. And you will also learn how to accelerate the formula with: success stories from around the world and across industry sectors, a’ new’ turnkey toolkit that can be used with any excellence model and a ‘new’ Global OE Index that can be used for benchmarking! Fasten your seatbelts, it is going to be a value-packed session !!
    Where
    Exhibition Hall

  • Certex has been working with businesses to help them improve for over 15 years. Performance excellence underlies our ethos. To us, quality is more than just a certificate. For a quality-focused business, performance excellence means continual improvement of management systems and internal processes. Certex’s experience with organisations and management system certification means that we’ve seen it all. This has assisted us in the creation of a powerful and robust process which can track and monitor a business’ performance levels over time. Beginning with an initial phone call to introduce and explore key compliance areas, the process extends through to the certification stage where businesses can track their ongoing performance year by year and measure up against other like businesses. Dianne will describe this process, some of the key findings from our data on performance excellence in internal process and management and provide case studies of how businesses have grown when given an understanding of their performance. For us, performance excellence isn’t just business success in the marketplace, it’s about maintaining a strong and healthy business from the inside out.
    Where
    Exhibition Hall

  • How does Business Excellence help build competitive nations and organisations? Hear what it takes to build a sustainable organisation during disruptive times.
    Where
    Exhibition Hall

  • Building a Culture of Service Excellence is designed to provide managers with the tools to build a customer centric organization utilizing the most up to date customer service strategies for building and sustaining a culture of service excellence. Successful organizations have figured out that customer satisfaction has a direct impact on the bottom line. Creating an environment, which supports a quality culture, requires a structured, systematic process. Quality company culture is the glue that holds a successful company together. It is what keeps a company afloat during a time of crisis and what makes an organization flourish during periods of growth and opportunity. The culture of an organization encompasses its core values, guiding principles, behaviors, and attitudes that collectively contribute to daily operations. In other words, the culture of any organization is the very essence of how work is accomplished. Business leaders believe a strong organizational culture is critical to success. The challenge is that culture tends to feel like a mysterious force that few know how to control. The truth is quality culture can be attained at any kind of organization if the correct steps are taken. Maintaining a leadership emphasis on quality even when executives have the best intentions, there are often gaps between what they say and what they do. As a result, employees get mixed messages about whether quality is truly important. Successful managers carefully choose the right way to communicate the quality message based on what resonates with their team. This may take some experimentation to get right. Communicate the perspective of different internal or external stakeholders about product quality, and see what lights your team up Today´s organizations are faced with challenges that grow more complex and dynamic every day. In order to survive they must learn to adapt to this rapidly changing environment. As the business environment continues to change, so must the quality discipline in order to remain relevant and provide value. Many organizations state quality goals. However, to be truly effective there needs to be an accompanying commitment to leadership, a compelling vision, companywide shared values, pervasive behaviors, and complementary performance metrics and incentives. Only when an organization exhibits these and related components can it truly embody a culture of quality. Building a culture of Excellence starts with developing a strategy that involves measuring work, improving work, and changing work. The strategy is only effective when your employees have commitment to the organization and understand how to be innovative. Leading companies take a more disciplined approach, recognizing that improving operational and maintenance planning is a critical step toward operational excellence. It is thorough and difficult work, given the many interdependencies to coordinate, but it is essential to ensure quality, safe, reliable, sustainable and cost-effective operations. One of the hardest things to ‘get’ today in business is a great culture.
    Where
    Exhibition Hall

  • Data analytics is playing an ever-increasing role in enabling decisions. This presentation will focus on how organisations can develop an organisational performance framework/scorecard that is based on Excellence Models and leverage data models to predict the performance impact of Quality, Excellence and Improvement initiatives.
    Where
    Exhibition Hall

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